1
Open Telegram
Use the button and start the case conversation directly with PayoutDesk.
Telegram-first intake
Start your payout case review on Telegram.
Send the visible warning screen and basic case details directly through Telegram. We review the issue type, classify the likely blocker, and explain the next step without asking for your login.
2
Send screenshot
Send the visible warning, payout status, or verification screen.
3
Add timeline
Tell us when the issue started and what changed before it happened.
4
Get next steps
We review the case type and tell you what information may be needed.
What to send
Send this structure in Telegram.
The clearer your first message is, the faster we can understand whether it looks like an identity verification, payout transfer, connected entity, tax form, or monetization access issue.
✓ Screenshot of the exact warning screen or payout status.
✓ The affected earning product: Ads on Reels, Stars, Subscriptions, Bonus, content monetization, or payout account.
✓ Country, payout holder type, and whether tax forms or ID verification were requested.
✓ Whether the issue appeared after a bank change, admin change, business link, hacked account, or policy notification.
✓ Any existing support case number or reply text.
Security rule: Never send your password, recovery code, two-factor code, or full bank login. PayoutDesk does not need platform login access for a case review.
➤
Start message template
Hi PayoutDesk, please review my case.
Main issue: [identity verification / payout hold / monetization access / connected entity / tax form / other]
What happened: [short explanation]
When it started: [date or approximate time]
Affected product: [Ads on Reels / Stars / subscriptions / bonus / payout account]
I will attach screenshots now.
We review screenshots and case details first. We do not need your password or login access.
Case types
Choose the closest issue in your Telegram message.
This helps us triage your case faster and give you a clearer first reply.
ID
Identity verification on hold
ID, address, name match, payout holder, country, or document rejection issue.
$
Payout on hold
Transfer paused, missing payout date, pending bank method, or delayed payout issue.
!
Monetization access lost
Profile status, earning tools disabled, or eligibility warning needs review.
↔
Connected entity violation
Financial entity, connected page, business link, or payout relationship issue.
✓
Tax form or payout method
Tax form, bank detail, payout method, country, or account holder mismatch.
🛡
Security or admin access
Hacked account, changed admin, restricted access, or recovery issue affecting payouts.
Ready when you are
Most cases start with one screenshot.
Send the screenshot, not your login. We will tell you what kind of issue it looks like and what information is needed for a proper review.